Help Desk/Customer Service
Answer Kansas City provides fantastic remote customer service to give your customers a friendly frontline that will meet all of their pre- and post-sale needs. Whether your customers have questions, concerns, issues or just need a little help, our business answering service can help them 24 hours a day. That means no matter which time zone they’re in, no matter where in the world they are and no matter what language they speak, we can help them, and thereby help you.
If there are frequently asked questions that your customers and clients have, our remote customer service desk can answer them on your behalf. Answer Kansas City also works with you to fine tune a “decision tree” so that resolutions can be made without having to constantly contact you.
Answer Kansas City’s help desk will even make courtesy follow-up phone calls with customers to make sure they have the information and answers they need, and that their issues have been resolved.
Many larger businesses lean on Answer Kansas City as a support line or backup center for their customer service needs. Some even use our remote customer service for internal needs, to make sure employees have a place to turn for policy and status questions, technical help, etc….
Whether you’re a large corporation or a small business in the area, Answer Kansas City can certainly make sure your help desk is always helpful, no matter what.