Help Desk/Customer Service
Answer Kansas City provides fantastic remote customer service to give your customers a friendly frontline that will meet all of their pre- and post-sale needs. Whether your customers have questions, concerns, issues or just need a little help, our business answering service can help them 24 hours a day. That means no matter which time zone they’re in, no matter where in the world they are and no matter what language they speak, we can help them, and thereby help you.
If there are frequently asked questions that your customers and clients have, our remote customer service desk can answer them on your behalf. Answer Kansas City also works with you to fine tune a “decision tree” so that resolutions can be made without having to constantly contact you.
Answer Kansas City’s help desk will even make courtesy follow-up phone calls with customers to make sure they have the information and answers they need, and that their issues have been resolved.
Many larger businesses lean on Answer Kansas City as a support line or backup center for their customer service needs. Some even use our remote customer service for internal needs, to make sure employees have a place to turn for policy and status questions, technical help, etc….
Whether you’re a large corporation or a small business in the area, Answer Kansas City can certainly make sure your help desk is always helpful, no matter what.
I have been using your excellent services for over 20 years. I can rely on you to help my patients when my staff is not available. Thank you.
~ Dr. Curtis Meyers
My phones are always answered in one or two rings and are rarely ever put on hold. As a client of yours for over 10 years I truly appreciate everyone at Answer Kansas City.
~ Gareth Joyce, Unclaimed Assets
Answer Kansas City’s years of experience in handling all of our property emergencies has been a great relief for us.
~ Tammy Eaton, Special Projects Coordinator, Block & Company
Answer Kansas City provides superior service to the community through our organization.
~ Mike Spaw, Program Manager, Catholic Charities Kansas City/St. Joseph
I really appreciate the way that you manage my incoming calls so that my patients’ needs are met 24 hours a day/7 days a week. Your practice of storing my records in a manner that allows me such easy access to old messages is also of great value to me…
~ Dr. Bob Busetti
Prompt, helpful, reliable, accurate. Those are the words I use to describe Answer Kansas City.
~ Jay Gravatt, Owner, Reddi Services