Telephone Answering
Answer Kansas City will take care of all your telephone answering service needs in a professional and efficient manner, making sure you have all the time you need to focus on your main business. We offer our answering service 24 hours a day, every day of the year, which means you never have to worry about a phone call going unanswered. Use our answering service all the time, after your employees have gone home for the day, on the weekends or whenever needed. Our telephone agents are assisted by the latest technology, allowing us to relay your messages to you in whatever format is convenient for you – email, text, etc
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Text & Email Answering
In today’s technologically advanced world, it’s not enough to have an answering service helping you with calls. You might also require assistance with your text and email messages as well. When it comes to text answering and email answering, we can sort out the necessary from the junk, provide timely responses in appropriate situations, respond during off-hours and escalate important messages according to your instructions. Customizing our service to meet your needs is our specialty.
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Voicemail With Live Agent Assist
Whatever your voicemail needs, Answer Kansas City can handle them for you. Whether that means one business voice mail or individual voicemail inboxes for each employee, we have the ability to cover them. We can even allow your routine calls to be handled inside voicemail while your callers with urgent or emergency needs are assisted bv our professional live telephone agents.
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Remote Receptionist
Often times, a business doesn’t require an in-house receptionist or have the money to pay for one. Let Answer Kansas City help by handling your receptionist requirements for you without any of the overhead. Our remote receptionist will take calls, transfer within your company, send callers to voicemail and take messages that can be passed along to you via email, text, etc. We can fill the position you have available for a receptionist – remotely!
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Order Entry
You’ve put the advertising out there and now the orders are starting to come in. Don’t waste your time filling in forms or doing data entry, leave that to Answer Kansas City! Whether it’s one product or an entire catalog, we can see that you are maximizing your marketing dollars by making sure that your customers can place an order at any time of the day. We will take accurate orders using our customized software or input your orders right on your current website. We will provide answers to frequently asked questions and reassure your callers that their orders will be received on time. We even offer live customer service to help you make sure that everything runs smoothly.
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Help Desk/Customer Service
Your clients rely on you to be there for them to answer questions about your products and/or services. Let us be your front line to be sure your clients get the answers they need, around the clock. Our telephone agents can easily field FAQ’s, do some troubleshooting and provide information to your callers. We can be your entire help desk, or back you up during your busy times and off hours.
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